Last Updated 23rd November 2015
Granting us permission to process your information
We respect your privacy
The protection of your privacy in the processing of your personal information is an important concern to us and any personal information collected during visits to our Website or otherwise is processed by us according to the legal provisions of applicable data privacy and data protection legislation.
Collection of your personal information
We may collect and process data about you when you visit our Website or through other channels. This includes but is not limited to the following:
information provided when you request our newsletter
information provided in any email, letter or telephone call that you send or make to us
information contained in any surveys that we ask you to complete for research purposes
details of your visits to our Website and the resources that you access. We will be analysing user journeys through the Website, including actions taken whilst using the Website, so as to allow us to provide a better service to users.
Use and storage of your personal information
We will use personal information provided by you or gathered by us for the following purposes:
to host and administer our Website;
to send you reminders about particular matters in relation to the Website;
to carry out our obligations arising from any contracts entered into between you and us;
to provide you with information that you request from us and to keep a record of the information which you have been provided;
to ask you to participate in surveys and feedback relating to our Website and for processing and analysing the results of that survey or feedback internally
where you have indicated your acceptance, to inform you about our latest promotions and/or specific products and services that we think might be of interest to you;
where you have indicated your acceptance, providing you with information on third parties and any goods or services they provide that may be of interest to you;
to update our records;
to send you our newsletter or other mailings you choose to receive;
to analyse trends and profiles, including in relation to usage of the Website;
to notify you about changes to our Website and/or business;
for other purposes clearly stated on the page or other method in which you provide your information to us; and
as necessary for you to enjoy the benefits associated with use of our Website.
Sharing of your personal information
We may share your personal information with third parties in the following ways:
we sometimes use third parties to process personal information on our behalf. For example, we may use third parties to maintain our IT systems. Where we use third parties to process your personal information, we will ensure that they have adequate security measures in place to safeguard your personal information;
where you have indicated your acceptance, we may share your personal information with Punch Taverns and Punch Taverns Group companies who may contact you directly in relation to goods or services or information which may be of interest to you;
where you have indicated your acceptance, we may share your personal information with third parties who may contact you directly in relation to goods or services which may be of interest to you;
we will release your personal information to others when you have given your consent to that release;
we may give information we hold about you to third parties as part of the process of selling one or more of our businesses; and
in some circumstances we may transfer your personal information to countries outside of the European Economic Area, where data protection safeguards are not as high as they are in the UK. If this occurs we will ensure that adequate measures are taken to protect your personal information.
Other disclosures of your personal information
We may disclose your personal details where we are required to do so under a court order, or following any other request from a duly authorized competent body (including in respect of criminal and civil matters) if we believe that the disclosure is required by law or is reasonably necessary to protect the values and objectives of our Website or other users.
When you are a visitor to our Website we will track your use of our website by using cookies. Please see our Cookies Policy for more information.
Access to your personal information
You have the right to request a copy of the personal information that we hold about you and to have any inaccuracies corrected. We will ask for confirmation of identity before we disclose any personal information and may charge a £10 administration fee to process the request.
Please address requests to Data Protection Officer.